Privacy Policy

Effective date: August 20, 2025

We respect your privacy and are committed to handling personal information responsibly. This notice explains what we collect, how we use it, who we share it with, and the choices you have.

What we collect

We collect information when you browse the site, create an account, place an order, contact support, or sign up for marketing. This may include:

  • Identification and contact details (name, email, phone, billing/shipping addresses). 

  • Account details (username, password).

  • Order and fulfillment details (products, pricing, delivery information).

  • Payment details handled by our payment providers, and the confirmation/metadata needed to complete your order.

  • Usage data and device information collected via cookies and similar technologies (see Cookies & analytics below).

How we use your information

We use personal information to:

  • Accept and fulfill orders; arrange delivery and returns where applicable.

  • Provide customer support and respond to inquiries.

  • Operate, maintain, and improve our website and services.

  • Personalize your shopping experience (e.g., saved cart, preferences).

  • Send marketing communications with your consent or where allowed; you can opt out at any time (see Your choices).

  • Prevent fraud, secure our services, and comply with legal obligations.

Legal bases (when applicable)

Where laws require a legal basis (e.g., UK/EU), we rely on: performance of a contract (to fulfill your order), legitimate interests (to improve our services and prevent fraud), consent (for certain marketing/cookies), and legal obligations (tax and compliance).

Sharing your information

We share personal information with trusted service providers who help us run our business, such as:

  • E-commerce platform providers, payment processors, and fraud-prevention tools.

  • Warehousing, logistics, and shipping partners to deliver your order.

  • Marketing/analytics providers (see Cookies & analytics).

 We may also share information to comply with the law, enforce our terms, or protect our rights, users, or the public. We do not disclose personal information to others for their own independent marketing without your permission.

Cookies & analytics

We use cookies to make the site work, remember preferences, analyze performance, and support advertising. Types include site functionality, analytics, preference, and advertising cookies. You can learn more and manage choices in our Cookies Policy and your browser settings. 

Marketing communications

If you subscribe, we’ll send news and offers. You can opt out anytime using the unsubscribe link in our emails or by contacting us; your choice won’t affect order confirmations or other service messages. 

Your choices & rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information, or to object to or withdraw consent to processing. You may also have portability and “opt-out of targeted advertising” rights. To exercise these rights, contact info@swanshowcase.com and include details that help us identify your account/order. 

International transfers

We serve customers globally and use providers that may process data in locations outside your country. Where required, we use appropriate safeguards to protect your information during such transfers.

Data retention

We keep personal information only as long as needed for the purposes described above, typically for the duration of your account/order plus any period required for legal, tax, accounting, or fraud-prevention obligations.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No online service can be 100% secure, but we continuously work to protect your data.

Children’s privacy

Our site is not directed to children, and we do not knowingly collect personal information from individuals under the age required by applicable law. If you believe a child has provided personal information, contact us so we can delete it.

Third-party links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we post changes, we will update the “Effective date” at the top and, where appropriate, notify you via the site or email. Please review this page periodically for the latest version.

Contact us

Questions about this Privacy Policy or our data practices?

Email: info@swanshowcase.com

Phone: +1 469 734 2859

Postal address: 116/2, 18th Street Off Khyabane Muhafiz, DHA, Phase 6, Karachi.