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Effective date: August 20, 2025
Swan Showcase delivers orders placed on swanshowcase.com to customers in the UK, USA, Canada, UAE, and Pakistan.
After you place an order, we confirm your purchase and then share your estimated shipping time. If unexpected delays occur, such as customs clearance or carrier issues, we’ll let you know. Custom orders may require extra time due to their complexity.
We offer Express and Economic (Standard) options. You’ll receive a tracking number once your order ships.
Shipping charges vary by destination, product(s), and method selected at checkout. Any customs duties, taxes, or import fees assessed outside our country are the customer’s responsibility. From time to time, a free shipping promotion may apply as indicated on-site.
Please ensure your shipping address is correct at checkout. We do not accommodate address-change requests after an order is placed. If you believe you made an error, contact support immediately so we can review options before dispatch.
You can track your parcel using the tracking link we provide at dispatch. While we work to deliver on time, customs checks and other unforeseen events can extend delivery beyond the initial estimate; we’ll notify you if there’s a significant delay.
If your order arrives damaged, incomplete, or incorrect, email or WhatsApp our support team within 72 hours (3 days) of delivery with photos/video and your order number. We will investigate and, if approved, offer a replacement or store credit (shipping charges are not refundable). International customers may be asked to return items using a recommended courier to the address we share during support.
For details on eligibility and timelines, please see our Return & Exchange Policy. In general, returns are limited and, when approved after review, we issue an exchange or store credit (shipping is not refunded).
Registered address: 116/2, 18th Street Off Khyabane Muhafiz, DHA, Phase 6, Karachi.
Email: info@swanshowcase.com
Phone: 14697342859.
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